Care Support Team

Our team is here for you

The HWFL Care Support Team are your expert partners in your journey back to the healthier version of you. They are a specialised multidisciplinary team of pharmacists, dietitians, occupational therapists, nurses, diabetes nurses and program navigators.


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Proactive monitoring & prompts

The team all work together to help customise, review and guide your treatment plan. They will ensure you are supported and feel confident as you progress through your treatment plan and beyond.


On-hand support

The team are on hand every business day to provide 2 way support and personalised advice via phone, SMS, email, private online message board and post.

Communicate with your care support team

1800 226 180

0429 200 622 (text only)

Member Hub - Private Message Board

Personal email

Products & tools delivered to your home. 

Don't just take our word for it.

Member Feedback

Robyn at week 18 

The program is well organised; supportive; comprehensive; welcoming; encouraging and with excellent documentation to support me. The fact that we can graduate, but continue to access & be supported (when needed) is an excellent feature too.

Marlene at week 18

I would not be in the state of health without the program. The women are so engaging & personal - helpful, encouraging, I highly recommend every aspect - as for the book fabulous - a guide forever.

Lyn at week 18 

l enjoyed the online support and not have to go out to meetings etc. The ability to do the exercises at home, weighing & measuring at home, taking responsibility & ownership of your own journey.

Being honest and working hard presented positive results however knowing the HWFL Team is readily available when needed.

Leanne at week 18

The HWFL program was easy to follow, provided substantial information and appropriate personalised support.

The website, message board, the phone calls/texts and emails elevated the effectiveness of the program.

Using the check in measurements was also great in terms of personal accountability.

Having this as an education program as well as a weight loss program I think ensures sustainability.

Also having the option to continue to use the digital platform and re-order shakes/soups adds to the potential lifelong success of maintaining a healthy lifestyle.

Wayne at week 17

I saw my doctor last Thursday for the first time since starting the HWFL program.

He was over the moon with my achievements and said it is very rare for him to see a patient loosing so many kg in that time.

He said the results are proof that weight can improve ones health so much more than medication alone.

Next visit he will review my diabetes again and if still stable there will be no need to begin any medication which was going to happen if there was no improvement over the last three months...

Thank you to all the HWFL team for all their input that made this possible for me. I am wiser and more empowered to maintain a healthier weight.